Built for medical spas
Med spa receptionist that answers every call.
Our med spa receptionist answers calls 24/7, handles treatment questions, books appointments, and follows up with new clients while your team focuses on patients.
No contracts · Built around your services · Launch in about 7 days
A receptionist for the work that drives revenue
More answered calls. More booked treatments.
A med spa receptionist should do more than take a message. It should help a new client move from question to appointment—without making your staff stop treating patients.
Answer every inquiry
Respond to calls, texts, website chat, and social messages during business hours and after hours.
Book the next step
Qualify treatment interest, answer approved FAQs, and schedule consultations or appointments.
Follow up while intent is high
Send timely reminders and follow-ups so interested prospects do not disappear into voicemail.
Designed around your practice
Your treatments, pricing, policies, and calendar.
The receptionist is configured around the information you approve. That means it can speak naturally about Botox, fillers, laser, facials, memberships, and consultations without pretending to diagnose or answer questions outside your rules.
- Treatment and pricing FAQs
- Appointment and cancellation policies
- Vagaro, Mindbody, Boulevard, and other booking workflows
- Human escalation for clinical or sensitive questions
Med spa receptionist questions
Straight answers for owners comparing front desk coverage options.
A med spa receptionist can answer calls, respond to texts and website chats, answer approved questions about treatments and policies, qualify inquiries, and book appointments into your scheduling system. Clinical questions and complaints are routed to your team.
Yes. The receptionist can respond to after-hours inquiries and book according to the availability and rules in your connected scheduling system, including consultations and treatment appointments.
Yes. The receptionist is trained on your actual treatment menu, pricing, promotions, intake questions, and booking policies. It should only give answers that you have approved for your practice.
It is designed to cover repetitive phone, text, chat, and booking work while your staff focuses on patients in the clinic. You can route clinical, sensitive, or unusual conversations to a human.
Wellgrow configures the receptionist around your services, policies, calendar, and brand voice. Most practices can launch within about a week, depending on the integrations and approval process.
Stop sending new clients to voicemail.
See how a med spa receptionist can answer questions, capture inquiries, and book the next appointment around the clock.